Senior Director, Operations
Brady Townsend has worked in the automotive industry for over 16 years in a variety of positions. He is experienced in leading teams to exceed goals, managing fleet operations, and high-value business-to-business sales, a background that sets him up well for the challenge and huge responsibility that comes with his current position at CarOffer as Director of Operations, Critical Accounts. Brady leads an elite team of problem solvers tasked with improving customer experience, mitigating loss, and streamlining revenue production.
Brady had a strong interest in cars from a young age and, seeking to put his business degree to work, began his career in the automotive industry at Enterprise Holdings as a management trainee. It was an incredible growth experience as he was quickly promoted to assistant manager, and in less than two years became the branch manager. He moved on to become the Senior Account Manager, Remarketing, and ended up as Fleet Remarketing Sales Manager. The experience taught him how to be a team leader and drive profitability while delivering world-class customer service. Wholesale remarketing with Enterprise was a natural fit for Brady as he loves working with dealers to help them acquire inventory and has a passion for developing sales teams.
While searching for a new career opportunity, Brady looked into how CarOffer was solving problems for dealers; the same problems he had heard them talk about for years. He felt that CarOffer was going to change the industry and wanted to be a part of that.
Brady joined CarOffer in 2020 as a Trade Advisor and then became a National Trainer, moved on to National Sales Manager, Director of Dealer Relations, and then was promoted to his current position, Director of Operations, Critical Accounts. At CarOffer, Brady particularly likes being on the cutting edge of technology and disrupting the wholesale auto industry. He feels the company is small enough to be nimble and adapt to the market, yet it is growing at an incredible pace. He also enjoys the people he works with and knows they are what makes it an incredible working experience.
Brady has a BS degree in Marketing from Southern Nazarene University, where he graduated Cum Laude. He has been married for nearly 18 years and has three sons. When not at work, he loves mountain biking and camping with his family.